Measures the ability to communicate effectively while attempting to resolve callers' issues and concerns. Tests ability to filter non-essential information.Assesses ability to accurately select audible information based upon a job-related decision rule.Ability to spell commonly misspelled or misused words.Aptitude at eliminating similar and potentially confusing sequences.Ability to compare job related letter/number sequences.Real life scenarios when calculating distances, times, and amounts.Job related addition, subtraction, and percentages.Requires inductive reasoning to form conclusions.Requires logical inferences based upon information provided.Tests memory for details provided earlier in test.
Memory Recall (Long Term) & Inductive Reasoning Requires character recognition and/or listening accuracy.Test taker responds both vocally and in writing.Tests memory and selective attention for written and audible information.Requires decisions that comply with all regulatory signs.Tests ability to choose most direct route to assigned destination.Requires ability to filter out non-relevant information.Tests ability to apply the law of probability.Ability to choose the most likely solution based on information provided.Test taker responds to both written and oral requests for informationįrequency of Information/Probability Determination.
Requires detailed responses to information provided.More advanced version of Call Summarization 1.Oral Comprehension (Call Summarization 2) Ability to filter out non-essential distractions, and summarize important facts.Ability to hear and understand vocal information.Oral Comprehension (Call Summarization 1) Data must be entered in the proper location on the screen.Test-taker enters information received vocally or in writing via keyboard.Limited response time recreates the dispatching environment.Requires decision making while simultaneously performing other tasks.Multi-Tasking/Deductive Reasoning/Reaction Time.TestGenius includes assessments for Office Skills Testing (OPAC), 911/EMS Skills Testing (CritiCall), and Commercial Contact Center Skills Testing (C4). All TestGenius tests are self-administering and self-scoring, which means that the results are available as soon as the testing is complete. Any number of tests may be grouped together into a test session or bundle and administered sequentially to job applicants. TestGenius includes a bevy of tests available for literally thousands of job titles. Assessment tests that are easy to administer and appropriate for the job title Unlimited internet-based and locally-installed testing sessions with pricing designed to fit each individual organization. With no “per test” charges, and no “per seat” licensing limitations, TestGenius is the easiest system to scale and deploy. TestGenius tests are the most-valid because they are locally-validated for your positions in your own work environment. Maximize test defensibility and minimize legal exposure. Optionally use local, confirmatory testing to ensure that your applicants took their own tests remotely. TestGenius takes the highest-fidelity computer-based work-sample tests. Installed-software quality tests available online. TestGenius allows employers to cast a broad net, delivering tests directly to applicants through a web browser, to anyone, anywhere in the world. Reach applicants wherever they have a PC, be it in or out of town.